return & exchange policies


RETURNS

PLEASE NOTE

Due to this unfortunate situation and our main priority being the health of our family, team, and customers we have chose to enforce a FINAL SALE POLICY in response to the COVID-19 until further notice. Though we are doing our part on our end to make sure packages get sent out to customers by our healthy team safely and sanitary, we can't ensure that customers returning/exchanging items are doing the same which could ultimately put us all at risk. 

We want to thank you all for your understanding and continued support during these challenging times and pray that everyone stays safe and healthy.

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If you need to return items, you have 30 days from the date of delivery to return your item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved,

All returns are refunded via store credit in the form of a Che Lux Boutique E-Gift Card. Returns are processed within 5-7 business days after your item(s) are delivered to us.



Late or missing refunds (if applicable)


If you haven’t received a store credit yet, first check your email again. 

If you’ve done this and you still have not received your refund yet, please contact us at info@cheluxboutique.com 


Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@cheluxboutique.com

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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